By placing an order through https://www.mirrormoons.com/ you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your item is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. Forreturns that are out of our responsibility, we will provide a prepaid return label and may deduct the return shippingcharge as well as the restocking charge from your refund. We ask that customers measure their space and reviewour size& colour guide prior to placing an order.

If your item arrives in less than perfect condition, please email us at [email protected] with a picture of the damage products. Once confirmed, we will ship a replacement item within 1 business day. You won’t need to send the damaged item back.

HOW TO INITIATE A RETURN：
1. Contact us Firstly
Contact our customer service by email at [email protected] with the order ID and clear product photo, and indicatethe reason, condition, and resolution. Returns cannot be processed without this information.

2. Get the Notification or Prepaid Shipping Labels from us.
We will reply as soon as possible with your inquiry, requirement, or complaints and we wil also notify you of the approval orrejection of your returning& refunding request.

3. Print the Shipping Labels out, Pack the item& Take the Parcel to the Local Post Office to Send it Out

If it goes with the return process, please print the return label we send to you and securely tape it on the outside of your returnpackage.
Put the item in its origin package and seal the box with the tape. ltems must be returned undamaged with all original partspacked. We do not accept a returned item that’s damaged, incomplete or altered in any way.

Arrange your return package with your local post oftice and we will process your retunds as soon as we received the returneditems.

4. Get a refund

Once your return is received and inspected, we wil send you an email to notify you that we have received your returned item.A credit will be automatically applied to your credit card or original method of payment, usually within 8 business days.Please note that the shipping back fee and 10% restocking fee will be deducted from the refund to you. in order to avoidunnecessary loss and delay in the renovation, we suggest you measure the dimensions and think about the colour matchbefore purchasing.

Contact Info:

Email: [email protected]